Frequently Asked Questions
How exactly does the AI Designer work?
You provide a starting point for the AI. This can be a text prompt (e.g., "A vibrant sunset over mountains") or an image/logo you upload. Our AI interprets your input to generate a unique design. From there, you can either order the design as-is or use simple text commands to refine every detail until it's perfect.
Can I upload my own photos or logos?
Yes! You can upload a personal photo, a company logo, or any other graphic you own. After uploading, use the text prompt to tell the AI how to use it. For example, you could ask it to "turn this photo into a pop art style," "place this logo on the left chest," or "add the text 'Summer 2025' below this image."
Important Note on Image Rights: You are solely responsible for the content you upload. By using this feature, you confirm that you are the owner of the image or have all necessary rights and licenses to use it for printing. Please review our Terms of Service for full details on user-generated content.
Can I edit a design after the AI creates it?
Absolutely! After your initial design is generated, the input field changes to "Your Edit Prompt." You can then type simple commands like "Make it watercolor style," "Change the hat to blue," or "Remove the text" and click "Refine Design." You can repeat this process as many times as you need.
What colors can the AI generate?
The AI can create designs with a range of colors. Depending on your prompt, it might generate a full-color graphic or stick to a classic, crisp white design. This versatility ensures your design has the best possible look, offering great visibility and contrast on the t-shirt colors we offer.
Who owns the design the AI creates?
You own the final design for personal use! You can print it on your shirt and wear it proudly. As outlined in our Terms of Service, you grant us a limited license to use your uploaded content solely for the purpose of producing and shipping your order. We will not use your content for any other purpose without your permission.
Can I delete a design I no longer want?
Yes. Each generated design appears in a table beneath the designer, along with the request you used. Click on the Delete button next to any design you wish to remove. A confirmation modal will appear asking if you’re sure. Select Yes to confirm or No to cancel the deletion.
What kind of T-Shirts do you use?
We use high-quality, thick fabric Unisex Custom T-Shirts for a textured look and durable wear. Most base colors are 100% cotton, with some variations like Sports Grey (90% cotton/10% poly) and Heather colors (50% cotton/50% poly).
How do I find the right size?
Please refer to our sizing chart to find your perfect fit. We recommend measuring a shirt you already own and love, and comparing it to our measurements.
How should I care for my T-shirt?
To keep your custom print looking its best, we recommend you wash the t-shirt inside-out with cold water and tumble dry on a low heat setting. Do not iron directly on the print.
How do I place an order?
- Add items to your cart – Choose your design, select size, color, and quantity, then click Add to Cart.
- Review your cart – You can update quantities or remove items with the trashcan icon.
- Checkout – When ready, click Buy now. Enter your shipping details, payment information, and confirm the order.
- Receive confirmation – You’ll see an order summary and get an email with your order details.
Do I need an account to order?
Yes. You must be logged in with your email to request designs and place an order. Having an account ensures that you can track your orders, request refunds, and manage your designs easily.
What payment methods do you accept?
We process all payments securely through PayPal. At checkout, you will be redirected to PayPal's site to complete your purchase. There, you can either log in to your PayPal account or choose to pay with a major credit card as a guest.
Do you offer discounts for bulk orders?
Yes! We're happy to offer discounts for team, event, or group orders. Please reach out via our Contact Form with your desired quantity and design idea, and we will provide you with a custom quote.
Can I make changes to my order after it’s placed?
Please contact us immediately via our Contact Form or email if you need to make changes (e.g., address or size/color adjustments). Once production has started, changes may no longer be possible.
What are the shipping costs and times?
- Shipping Costs: Shipping fees are added at checkout once you enter your shipping address. For a single shirt to most places in the US/EU, it's typically around $3.99. The final price is shown before you pay.
- Shipping Times: Most orders arrive in 6-9 business days. This includes production and shipping time.
What if my shipment didn’t arrive?
- Go to our Refund Page (make sure you are logged in).
- Select “Shipment didn’t arrive”.
- Provide your first and last name and order number.
- Submit the refund request form.
We will investigate the shipment status and process your refund if applicable.
What if my product is defective?
- Go to our Refund Page (make sure you are logged in).
- Select “Product defect”.
- Enter your first and last name and order number, then click “Fetch my order items”.
- Select the quantity of each item that is defective.
- Upload an image of the defective items and write a short description of the defect.
- Click “Submit refund request.”
How do I request a refund?
Simply visit the Refund Page while logged in and follow the steps for either a defective product or a missing shipment. We’ll notify you by email once we’ve processed your request.
Still have questions?
If you need more help or have questions not covered in this FAQ, feel free to contact our Customer Support team via our Contact Form. We’re here to assist and ensure you have the best experience with SimplyCreate AI.